Programs & Registration
Registration is required for most programs as they need a minimum enrollment to run. Programs that do not reach the minimum may be cancelled prior to the first class. Program details sometimes change. Please verify course dates, times, prices and locations on your receipt. There is a $25 service charge for all NSF cheques.
Online
Online Registration is 24/7. Courses displaying a “no-mouse” icon are not available for online registration. You must set up a free online account with the Park Board’s secure server prior to registering. It takes up to 24 hours for confirmation so please be prepared before registration day. Click HERE to register for courses.
In Person
Registration in person continues during office hours. You can pay by cash, cheque, credit card or bank card.
By Phone
Phone us at 604-718-8222 during office hours. Due to the volume of business you may experience some delays. Have credit card and course numbers ready. Original receipts can be picked up at the office.
Refund Policy
Full refunds will be issued for cancelled programs or for anyone who is unable to attend a program due to a change of date or time. All programs are subject to change or cancellation on short notice. Refunds will be pro-rated from the date requested and must be requested 24 hours prior to the next scheduled class to avoid further charges.
An administration charge of $5 for one program or $10 for multiple programs applies per transaction to all programs costing $20 or more. Refunds for one-day and two-day programs and out trips must be requested 48 hours in advance unless otherwise noted.
Refunds for all WECCA association led day camps must be requested a minimum of 5 business days prior to the first day of camp each week.
Business days are deemed Monday to Friday. $5.00 refund administration fee per program.
Refunds for all licensed summer day camps must be requested a minimum of two weeks prior to the first day of camp each week. Business days are deemed Monday to Friday. $5.00 refund administration fee per program.
Refunds for all licensed childcare programs must provide one months’ notice. Families are required to provide one month’s notice in writing if they plan to discontinue using the Child Care Program or pay one month’s fees in lieu of notice. This notice is required on or by the first day of your child’s final month, any later will be considered an additional month of care.
Please Note: All cash payments will be refunded in the form of a mailed cheque within three weeks of the refund date or may be applied as a credit on account if requested. All refunds for programs originally paid by cheque will be subject to a 30 day waiting period.
Exceptions or notes:
- Refunds for one-day or two-day programs, activities and out trips must be requested 48 hours in advance unless otherwise noted. Please note, this includes activity drop-ins where registration is required.
- 14 days notice for birthday parties
- All cash payments will be refunded in the form of a mailed cheque within 3 weeks of the refund date or may be applied as a credit on account if requested. All refund requests for programs originally paid by cheque will be subject to a 30 day waiting period, prior to processing the refund.
Refund or cancellation policy:
- Full refunds will be issues for cancelled programs or for anyone unable to attend a program due to a change of date or time.
- Refunds will be pro-rated from the date requested and must be requested 3 business days (not 24hrs) prior to the next class. Refunds will not be issued after the 2nd class.
- Refunds for recreation day camps must be requested a minimum of 5 business days prior to the first day of camp each week.
- Refunds for all licensed day camps must be requested a minimum of two weeks prior to the first day of camp each week.
- Refunds for all licensed childcare programs must be done with one month notice. This notice is required on or by the first day of your child’s final month. If the notice is not provided then the family will need to pay for that month.
- $5 administration fee per program is applied for all refunds. Business days are deemed Monday to Friday.
- The reasons for these changes are to allow more time to contact patrons from the waitlist and for the staff and instructors to make adjustments.
The reason for these changes are related to instructors renumeration and to allow more time to contact patrons from the waitlist.
