English Bay Room at *West End Community Centre

Covid Safety at the Community Centre

GENERAL SAFE PRACTICES
Registration and payment is required for most programs to help reduce the capacity to allow for physical distancing. Limited drop-ins may be permitted.Please arrive no more than 10mins prior to your program time. Patrons may be required to line up prior to entering the facility.Please follow physical distancing practice and maintain minimum 2 metres between yourself and others at all times.Please bring your own pre-filled water bottle and dress accordingly. Not all fountains and changing rooms will be available.· The building will not be open for loitering. You will be asked to leave the building once your program has ended.Anyone not following safety guidelines or directions from staff will be asked to leave. Please respect and follow directions of staff at all times.

COVID-19 SAFETY POLICY·
All participants, instructors and staff who have symptoms of COVID-19 OR traveled outside Canada in the last 14 days OR were identified by Public Health as a close contact of a confirmed case must stay home and self-isolate.· Participants must assess themselves daily for symptoms of common cold, influenza, COVID-19, or other infectious respiratory disease before attending a program.· A participant may still receive care if another person in their home has symptoms of common cold, influenza, COVID-19, or other infectious respiratory disease, but they remain asymptomatic.· Participants who are ill, including participants of essential service providers, will not be permitted to attend program.· Daily checks for respiratory illness at sign-in by asking participants to confirm that they do not have symptoms of common cold, influenza, COVID-19, or other respiratory disease.· If a participant, instructor or staff member is unsure if they should self-isolate, they should be directed to use the BC COVID-19 Self-Assessment Tool, contact 8-1-1 or the local public health unit. They can also be advised to contact a family physician or nurse practitioner to be assessed for COVID-19 and other respiratory diseases.

ENHANCED CLEANING MEASURES
Reducing the amount of people who can visit at one time.Setting up one-way travel around facilities and where it is not possible, two-way travel will be in place.Clearing and cleaning programming space in between classes and activities.Facility will be sanitized at least twice per day on all high frequency touch points in addition to any regularly scheduled overnight sanitizing/cleaning per operating days of the facility.Site Safety Plans available at reception desk.

REFUND POLICY
Full refunds will be issued for cancelled programs or for anyone who is unable to attend a program due to a change of date or time. All programs are subject to change or cancellation on short notice. Refunds will be pro-rated from the date requested and must be requested 24 hours prior to the next scheduled class to avert further charges. An administration charge of $5 for one program or $10 for multiple programs applies per transaction to all refunds on programs $20 or over. Refunds for one-day or two-day programs and out trips must be requested 48 hours in advance unless otherwise noted. Refunds for all day camps must be requested a minimum of 10 business days prior to the first day of camp every week. Business days are deemed Monday to Friday. Please Note: All cash payments will be refunded in the form of a mailed cheque within 3 weeks of the refund date or may be applied as a credit on account if requested. All refund requests for programs originally paid by cheque will be subject to a 30 day waiting period.